So just a little follow-up to the previous post. As I have said, I declined the promotion offered to me for the reasons of making sure I stay focused in school. One week later, a friend of mine at work, Robert, who trained with me and did accept the position, is struggling to keep up. He is trying so hard to meet his call goal but he can't. Now Robert is a good agent, under normal circumstances there isn't any reason why he couldn't meet the goal. He has been coming into work three hours early to take calls before he has to work floor support. The problem is, since he is present, they decide they need to pull him off the phone for floor support anyway. He is being pulled in a million directions and the stress is visibly written on his face. He's tired, well, more so exhausted. His personal life is suffering. He and his partner just bought a house in Monticello, IN and they're also trying to get it up and running, so on his days off he is going up to work on it. In addition, he's being pressured to come in on his days off to work even more. I keep thinking to myself, where does it stop?
Certain I made the right decision. Glad I didn't take the position.
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