So just a little follow-up to the previous post. As I have said, I declined the promotion offered to me for the reasons of making sure I stay focused in school. One week later, a friend of mine at work, Robert, who trained with me and did accept the position, is struggling to keep up. He is trying so hard to meet his call goal but he can't. Now Robert is a good agent, under normal circumstances there isn't any reason why he couldn't meet the goal. He has been coming into work three hours early to take calls before he has to work floor support. The problem is, since he is present, they decide they need to pull him off the phone for floor support anyway. He is being pulled in a million directions and the stress is visibly written on his face. He's tired, well, more so exhausted. His personal life is suffering. He and his partner just bought a house in Monticello, IN and they're also trying to get it up and running, so on his days off he is going up to work on it. In addition, he's being pressured to come in on his days off to work even more. I keep thinking to myself, where does it stop?
Certain I made the right decision. Glad I didn't take the position.
Friday, November 12, 2010
Declined.
November 5th, 2010
So this past week, I interviewed for a promotion at work. The title: Senior Agent. The job: essentially it's an internship on the way to being a supervisor. Responsibilities include taking supervisor calls for less than supervisor pay, meeting the obligations of your position such as supporting the floor, making call backs to customers, learning the tricks of the job by shadowing a current supervisor and doing some of the tasks they perform like quality checks and such. Then you have your own call goal to meet.
Such a task I could meet head on, were it my primary focus, but it's not. I am completely focused on school and finishing this time. The last time I left school for a semester to take a break, it ended up being five years before I returned. I can't let that happen again by being distracted. At 26 years old and a couple more years left of school, I will thankfully graduate before I'm 30, but I have no desire to put out any longer than that. Right now I work a lot of hours and it is tough on me, mentally, physically and emotionally, but I am comfortable and "coasting" in a way. I'm maintaining good grades and standing, but I fear that if I do anything that will pull my focus away that it will all come crumbling down. I am comfortable where I am, though I wish the money were better. For now, just being an agent is good enough.
So when they offered me the position, I respectfully declined.
So this past week, I interviewed for a promotion at work. The title: Senior Agent. The job: essentially it's an internship on the way to being a supervisor. Responsibilities include taking supervisor calls for less than supervisor pay, meeting the obligations of your position such as supporting the floor, making call backs to customers, learning the tricks of the job by shadowing a current supervisor and doing some of the tasks they perform like quality checks and such. Then you have your own call goal to meet.
Such a task I could meet head on, were it my primary focus, but it's not. I am completely focused on school and finishing this time. The last time I left school for a semester to take a break, it ended up being five years before I returned. I can't let that happen again by being distracted. At 26 years old and a couple more years left of school, I will thankfully graduate before I'm 30, but I have no desire to put out any longer than that. Right now I work a lot of hours and it is tough on me, mentally, physically and emotionally, but I am comfortable and "coasting" in a way. I'm maintaining good grades and standing, but I fear that if I do anything that will pull my focus away that it will all come crumbling down. I am comfortable where I am, though I wish the money were better. For now, just being an agent is good enough.
So when they offered me the position, I respectfully declined.
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